Effective workplace mediation begins before the conversation is initiated. This practical workshop equips HR professionals with the skills to prepare for and facilitate workplace mediation - defined as a process for addressing workplace conflict and restoring workplace relationships, distinct from legal mediation.

We’ll cover:

• Who can mediate? When is it appropriate?

• Applying workplace mediation process and best practices.

• Establishing clear communication, expectations, and ground rules.

• Assessing readiness for mediation.

• Encouraging constructive dialogue.

• Creating a path forward and transfer of responsibility.

• Determining when to pause or end mediation.

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